Author: Linda Light | August 7, 2023

Maintaining quality roof standards is a priority for your residential roofing business, no matter how busy you are. However, it can be a challenge to deliver tiptop service and craftsmanship when your crews are quickly moving from job to job. You may even be bringing in independent contractors who are less than familiar with your quality control processes.

If your work's quality comes into question, it could result in expensive rework. Be sure to maintain consistent quality standards and use quality products to help manage customer satisfaction.

Train Your Workers on Materials and Quality Standards

One step toward pursuing quality and consistency is ensuring you have workers certified in each type of roof system. Many industry organizations, such as the National Roofing Contractors Association, have certification programs you can take advantage of.

It also pays off to ensure your roofers are factory-installed certified. Supplier-specific training sets up your crew for a consistent and professional installation. Check with your distributor to see if they offer certification programs.

Implement quality control and quality assurance standards to be applied on every job — quality control defines the standards to be met, while quality assurance tells you how. Quality assurance might include setting time aside for inspection requirements or double-checking that the materials used met the project requirements. Remind your roofing crews that quality standards matter before, during and after the work is completed.

Keep the Jobsite Clean and Efficient

For every job, assign a crew lead who can oversee jobsite efficiency and keep the work area clean and organized. This person can take the lead on managing the project's timeline to prevent delays that would affect the next roofing job. Your crew lead or project manager can be crucial in ensuring all work is proceeding within the project specifications and that the right materials are being used.

Your point of contact for jobsite efficiency can also be in charge of a quality roof tear-off and cleanup job. Work with them to make a plan for protecting flower beds, outbuildings or other items from debris dropping off the roof. Create a debris removal plan, such as laying out tarps to catch falling material and sweeping the drop zone with a magnet to collect any loose nails before you leave the site. An efficient and tidy jobsite makes it easier for your crew to maintain quality standards.

Managing Quality for Residential Roofing Contractors

Your crew should be clear on company standards and procedures. Make sure they're taking the time to measure and install according to your business' specifications and treating every client with a high standard of courtesy and professionalism.

Quality isn't just about offering a solid product or service — it's about your reputation for delivering a consistent customer experience, no matter how jam-packed your schedule is.

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